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Questions and Answers

FAQ: frequently asked questions Camping Spinnaker

Hours
What are the times for check-in and check-out??
Check-in is possible from 8 a.m. to 8 p.m. on the day of arrival. The accommodation unit is guaranteed to be available from 4:00 p.m.
Check-out time is by 9 a.m. on the day of departure, when the keys must be returned to the management.

Is it possible to stay beyond the check-out time?
Yes, it is possible by having the foresight to vacate the accommodation unit by 9:00 a.m. and not occupying the temporary parking space dedicated to new arriving guests.

What is the time of breakfast?
Guests staying on half board of full board basis can enjoy breakfast from 8 a.m. to 10 a.m. Meanwhile, breakfast at the bar is available from 7 a.m. to 10 a.m.

What are the opening hours of the restaurant?
The restaurant is open from 12:00 p.m. to 2:00 p.m. and 8:00 p.m. to 10:00 p.m.; guests staying on half board or full board basis can access the restaurant from 12:30 p.m. to 2 p.m. for lunch and from 7:30 p.m. to 9 p.m. for dinner.

What are the opening hours of the Swimming Pool, Sports Center and Wellness Center?
The sports facilities and wellness center are open from 09:00 a.m. to 1 p.m. and 3:00 p.m. to 7:00 p.m., subject to weather conditions.

What are the times for entering and leaving the Holiday Center?
The gates of the Village are open from 08:00 a.m. to midnight. Outside these hours, access is allowed only for pedestrians and not for vehicles; there are watchmen available at all times during night hours.

What time does the beach open and close?
The beach is accessible from 8 a.m. to 8 p.m., subject to weather conditions or maintenance or cleaning needs.

What are the opening hours of the Offices?
The offices are open from 8:00 a.m. to 9:00 p.m., barring different organizational needs.

What time does the Market open and close?
The market is open from 8 a.m. to 1 p.m. and from 4:30 p.m. to 8 p.m.

Do you have quiet hours?
Yes, in the time slots from 1:30 p.m. to 4:00 p.m. and midnight to 8:00 a.m. During those times, it is requested to avoid disturbing noises, respect the rest of other guests, and it is not allowed to drive cars.
Services
Where can I park my car?
We offer three large car parks:
- an internal car park around the perimeter where cars can only be moved outside the quiet hours, i.e. from 8 a.m. to 1.30 p.m. and from 4 p.m. to midnight.
- two fenced outdoor car parks;

Do you have charging stations for electric cars?
We do not have charging stations for electric cars in the holiday village, but you can find some of them within a radius of 2 km; the reception will help you with specific information

Is it possible to connect to the internet?
We have a free Wi-Fi service that is easily accessible from every point in the village; as of July 2020, we also offer a hyper-fiber broadband connection.

What if my baby is sick?
If your child becomes ill, our trusted pediatrician is at your disposal (upon request and for a fee).

Are there beaches that have an agreement with the campsite?
We face directly onto our well-equipped beach.

Is the beach equipped?
We face directly onto our well-equipped beach. You will find bars, restrooms, showers and other services.

Is it possible to book half board or full board at the restaurant?
Of course. You can book in advance. Our in-house restaurant serves the best local and non-local seafood specialties, as well as meat and pizza.

Do you offer a transfer service?
The management can suggest taxi services (for a fee).

Is there entertainment for children?
Our entertainment team runs a Mini Club and a Junior Club for which they provide dedicated activities in various areas of the village (playground, beach, sports center, theater, etc.).

Are you hosting parties or other internal events on the campsite?
Our large entertainment staff organizes a program full of activities and events that take place throughout the entire day; during the low season, the program may be restricted.

Is it possible to rent bicycles?
We offer more than 10 bicycles for adults and children available for hire at an additional cost.

Can a barbecue be held inside the campground?
Barbecue grills may be used only with the permission of the management, only in case of favorable weather conditions, and in strict compliance with all the precautions stated in our regulations.

Where do I throw out the garbage?
You can throw out your garbage, sorting your waste, at the recycling area located at the end of the main avenue; bags are not provided.
Restaurant and Board bases
Are meals buffet style?
Except for special events, lunch and dinner are served at the table.

Is lunch included on the day of arrival?
The full board basis begins with dinner on the day of arrival and ends with lunch on the day of departure, unless different arrangements are made with our restaurant; the half board basis begins with dinner on the day of arrival.

What does the Board basis include?
If included, full board includes breakfast, lunch and dinner while half board includes breakfast and dinner but, by requesting it each time no later than the day before, it is possible to replace dinner with lunch.
Lunch includes first course, second course, side dish, fruit, ½ l of water per person, ¼ l of wine per person or canned soft drink, while dinner includes first course, second course, side dish, fruit, ½ l of water, ¼ l of wine or canned soft drink or, alternatively, pizza, chips, fruit, ½ l of water, ¼ l of wine, 1/3 l of beer or canned soft drink.

How can I enjoy the board basis?
Meals are served at the table while breakfast is a buffet but take-out service can be requested for lunch and dinner; meals will be eaten in an enclosed outdoor veranda, while dog owners will have access to a designated area outdoors.

What does the breakfast include?
Italian breakfast includes beverage (coffee, tea, milk, juice or cappuccino) and sweet croissant; can only be consumed at the central restaurant.

Does the à la carte menu have vegan or vegetarian options?
Yes, both vegan and vegetarian options are available on our restaurant menu.

What if I have a food allergy or intolerance?
There are no dedicated menus for people with celiac disease or food intolerances. However, by prior agreement with the restaurant management, alternative dishes can be enjoyed; food allergies, intolerances and celiac disease must be promptly reported in writing at the time of booking and on site at the restaurant when you arrive.
Beach
Do I need to book the beach?
The private beach service has limited availability, and if it is not already included in the quote, we recommend booking it in advance.

Is the beach sandy?
Our beach is made up of sand on a bed of pebbles and river pebbles; near theshoreline and in the first few meters of water, the mix of sand and pebbles changes depending on the tides and it is possible to find pebbles.

What will my beach umbrella be?
The allocation of the beach umbrella is at the discretion of the management and may be changed for management needs.

When will I be able to use my reserved beach umbrella?
Beach umbrella and sunbeds, if included in your stay, are available from the day of arrival but not on the day of departure.
Dogs - Pet Friendly
Are dogs allowed?
Of course, we have different types of accommodations where you can bring your four-legged friend.
The presence of dogs must be notified at the time of booking, specifying weight and breed, and health records and mandatory vaccinations must be shown upon arrival. A maximum of one dog per accommodation unit or pitch is accepted.
Health record book and mandatory vaccinations must be shown upon arrival.

Dogs are allowed in all accommodations, with the exception of "Elegant Plus," "Sea Space," "Green," "Cottage," "Classic," and "Room" units

What services are available for 4-legged friends?
We have a dedicated "Dog Beach" and a free "dog play area" of the size of about 10,000 square meters, equipped with a tub where your dog can swim. In some periods, a dog trainer and recreation equipment are available.

Can I take the dog to the beach or the pool?
The dog may enter the "Dog Beach" and has access to all common areas of the Holiday Village with the exception of the swimming pool, playground, toilets, theater and wellness center. Dogs may not be allowed in certain areas of the campground in case they are too crowded (e.g., tables at the bar, at the chalet, at the restaurant with the highest flow of people, or the main square).
Bathing of animals is regulated by municipal and regional regulations.
Booking, payment methods, arrival
How much is the deposit?
A deposit of 30% of the total amount of your stay is due within 7 days after booking.

What is your IBAN?
Our IBAN is IT 62 H 06150 69663 CC0570071712 made out to SO.GE.CAMP.SRL and registered with the bank Carifermo – Cassa di Risparmio di Fermo.

Is tourist tax included in the price?
The price does not include the tourist tax.
The tourist tax, which is not included in the price, amounts to €0.50 per person per day, up to a maximum of 14 continuous nights of stay and is charged from 15/06 to 31/08, barring any changes by the relevant authorities.

What is always included in the price of my accommodation unit?
The services always included are: Wi-Fi, parking space, animation, air conditioning, mini club, initial cleaning, final cleaning, water, consumption of electricity and gas.
 
When do I have to pay for my stay?
In order to avoid delays we recommend payment prior to arrival by bank transfer, otherwise you can pay the balance by the time of arrival using cash, credit card or debit card.

How can I pay the balance on arrival?
You may pay by credit and debit card; we do not accept American Express or checks.

Is it possible to take out insurance?
Allianz offers the opportunity to take out, on favorable terms for our clients, "Booking Protection" insurance for your stay, which must be activated upon receipt of our confirmation letter and immediately after the payment of the deposit. It is possible to request a quote and/or take out the insurance by clicking here.
Alternatively, Allianz also offers the option, at standard rates, to take out insurance for your stay within 30 days of your arrival date. You can request a quote and/or take out the insurance by clicking here.

What do I have to do before my arrival?
In order to streamline the check-in procedure, the following is requested:
  • check in online prior to arrival by clicking on the link you will find in our confirmation emails;
  • provide the car's license plate number by replying to our confirmation emails;
  • print, complete and sign the documents attached to our confirmation e-mails, which must then be sent in advance by e-mail or presented at the time of check-in;
  • agree on the time of arrival at least two days in advance, also by telephone;
  • pay the balance before arrival (recommended);
What about special requests?
Any special specific requests must be made in writing; the management does not consider requests not made by written communication.
Swimming pool, sports center and wellness center
Is the wellness center included in the campsite rate?
Treatments in the wellness center are available for a fee.

What does the wellness center offer?
The wellness centre includes a whirlpool bath with an adjoining relaxation area, a massage room, two sensory showers, a steam bath and a treatment room dedicated to the wellness of individuals and couples.

Is the fitness area included in the price of the campsite? 
The area in front of the wellness center is equipped with fitness equipment for free use.

Can children use the swimming pool?
Children can have fun in our new swimming pool equipped with a water slide and water games.

Is the use of swimming cap mandatory in the swimming pool?
Yes, it is also possible to purchase it on site.
Holiday Village
What amenities are available in the accommodations?
Each accommodation is equipped with: air conditioning, television, refrigerator with freezer, gas stove, cookware (mocha included), dishes, and cleaning accessories (broom, besom, drying rack, bin). For any specific needs, the management is available to try to accommodate any request depending on availability and upon written request via our messaging system or by e-mail.

What is excluded from the minimum equipment of mobile homes?
Mops, tablecloths, hairdryers, garbage bags, toilet paper, blankets and underblankets, and oven are not part of the equipment (indicative and incomplete list).

Is final cleaning compulsory?
No, initial and final cleaning is included in the price but the accommodation unit must be left free of all rubbish and personal belongings.

Are the accommodations equipped with air conditioning?
Air conditioning is present in all our accommodations and is always included in the price.

Can hairdryers and hair straighteners be used?
Yes, in accordance with the amperes available for the accommodation unit.

Is SKY Hotel available?
SKY service is available during the months of June, July and August and is provided in about 75 percent of the accommodations.

Are sheets and towels available?
You can always include linen service (sheets and towels) in your stay.
In "Village" or "Dog Friendly" formats with bookings of at least 2 weeks, linen is changed on Fridays, leaving dirty linen outside your veranda by noon.
Pitches
When can I gain access to my pitch on the day of arrival?
You can gain access to the pitch from 10:00 a.m. to 1:00 p.m. and from 4:00 p.m. to 8:00 p.m.

Are there differences between the various pitches?
Our pitches have an average size of 7x7 meters and are equipped with electricity, water hookup and dump station.

What type of plug is needed to connect to the electric hook up? How far is the hook up from the pitch?
The distance from the pitch to the electric hook up varies from a minimum of a few meters to a maximum of 25 meters. The electrical connection is an industrial circular type.

Can you buy or rent adapters for blue sockets (CEE Standard) to connect to the power supply?
Any electrical equipment needed to connect to the power supply can be purchased at our market.

How many Amps do the power supply columns provide?
The columns provide 6 amps.

Do you have to pay for the showers?
Use of the showers is free of charge

Can electric cookers be used?
The use of electric cookers is not recommended but is permitted within the ampere capacity available for each pitch.

When booking a pitch is it possible to have more than one choice when I arrive?
The choice of pitch is subject to the availability of the pitches and must be agreed with the management at the time of booking; however, the management reserves the right to make changes due to management or organizational needs.

Can a barbecue be held inside the campground?
Barbecue grills may be used only with the permission of the management, only in case of favorable weather conditions, and in strict compliance with all the precautions stated in our regulations.

Where can I empty my chemical toilet?
In the toilet blocks there are special areas for emptying chemical toilets.
Location
Where is the campsite located?
Our campsite is located in the south of the Marche region in Marina Palmense, in the municipality of Fermo and adjacent to the town of Porto San Giorgio. It can be easily reached from the A14 Fermo-Porto San Giorgio motorway exit, which is about 1 km away, and from the Fermo-Porto San Giorgio railway station, which is about 3 km away.

Is it far from the beach?
The Centro Vacanze Camping Spinnaker is located close to the beach to which it has direct access.
Useful Numbers
CAMPSITE RECEPTION: 0734 53412
CAMPSITE RESTAURANT: 324 6050905
SUMMER MEDICAL CARE: Via Leonardo da Vinci n.7, Porto San Giorgio, 335 526 5066
NEAREST HOSPITAL: Via Augusto Murri n.21, Fermo, 0734 625111
NEAREST PHARMACY: Farmacia Olivieri, Via della Fratellanza, 18, Marina Palmense, 0734 53138
CITY POLICEMEN: Fermo Command, 0734 284321
CARABINIERI: emergency number 112
POLICE: emergency number 113
FIRE BRIGADE: emergency number 115
TAXI: different providers available, numbers available on request
POSTAL OFFICES: Marina Palmense Office, Via della Stazione 21, 0734 53730
ROADSIDE ASSISTANCE, VEHICLE ASSISTANCE: different providers available, numbers available on request

Is there a medical service on the campsite?
An infirmary is available, accessible only by authorised personnel.
We do not have a permanent medical facility, but it is possible to use the local emergency medical service or the emergency room of the Fermo Provincial District Hospital located a 15-minute drive away.
Cancellation policies
What are your cancellation policies?
Subject to sending the deposit of 30% of the total amount of the stay upon booking, cancellation is free of charge up to 21 days before arrival.

Cancellation must always be communicated by registered letter with return receipt.

Our best offers

Beach with umbrellas and sunbeds, path leading to the sea.

July by the sea with beach at half price

Stays until July 19th on promotion: take advantage of it by July 5th!
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Outdoor pool with slide and yellow umbrellas, people swimming.

August offer in seaside village

Book stress-free at Camping Spinnaker with free cancellation!
- 150€ per week
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Outdoor pool with slide and yellow umbrellas.

Special offer Village Package

To enjoy all the services of the village in tranquillity
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All offers

Request a quote

We accept reservations of minimum 7 nights with arrival and departure on Saturdays or, if accompanied by dogs, on Sunday.

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Reviews

5/5

[Translated by Google Translate] My family and I had a great time. Everything was very well-kept and clean. It offers many leisure activities such as
...
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federico giuliani - 14-10-2024

5/5

[Translated by Google Translate] My family and I had a great time. Everything was very well-kept and clean. It offers many leisure activities such as the beach, evening activities, entertainment, bar, restaurant, market inside... everything perfect for two weeks. Very kind and professional staff especially Marco. We will definitely return because there are not many places so well-kept at honest prices. Thank you very much. See you soon.

federico giuliani - Family holiday
14-10-2024

THANK YOU

[Translated by Google Translate] Thank you all, you pampered us in every way Clean and always tidy beach Animation always present, never intrusive,
...
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Miriam B - 01-09-2024

THANK YOU

[Translated by Google Translate] Thank you all, you pampered us in every way Clean and always tidy beach Animation always present, never intrusive, great professionals Market all fresh, very honest prices Maintenance/cleaning service always active Bar-restaurant we did full board, and it was worth it, we ate very well, even the pizza was very good, the waiters are kindness personified and we are a very complicated group

Miriam B - Family holiday
01-09-2024

BEAUTIFUL SEAFRONT CAMPING

[Translated by Google Translate] We were on holiday the third week of August staying in a Sea Dog bungalow. The arrival was excellent, with a kind an
...
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Pamela C - 16-08-2024

BEAUTIFUL SEAFRONT CAMPING

[Translated by Google Translate] We were on holiday the third week of August staying in a Sea Dog bungalow. The arrival was excellent, with a kind and clear welcome from the campsite staff, with a welcome kit for our dog. The bungalow was new and perfectly clean when we arrived, in an excellent position about 100 meters from the sea. The campsite is really well organised, with a well-stocked market and normal prices. Very courteous staff. We also used the internal restaurant several times, where we found good quality dishes and normal prices. Recommended. The courtesy and availability of the guys at the restaurant were excellent. The beach immediately in front of the campsite had a bar to which you can have dishes brought from the restaurant at midday. Excellent plus. We were very satisfied with this holiday, we recommend this campsite to those with kids and who love tranquility.

Pamela C - Family holiday
16-08-2024

A very pleasant and relaxing week

[Translated by Google Translate] Great village. Convenient for children and pets. Well organized! All the staff members are very kind. Accommodation
...
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Riccardo M - 02-08-2024

A very pleasant and relaxing week

[Translated by Google Translate] Great village. Convenient for children and pets. Well organized! All the staff members are very kind. Accommodations very close to the sea, equipped with every comfort and close to the market and the theater where the evening entertainment takes place.

Riccardo M - Family holiday
02-08-2024

Beautiful, beautiful!

[Translated by Google Translate] For the second year we stayed at the Spinnaker. What can I say?... It's difficult to find a place where you can feel
...
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Serena B - 15-07-2024

Beautiful, beautiful!

[Translated by Google Translate] For the second year we stayed at the Spinnaker. What can I say?... It's difficult to find a place where you can feel good, even if you have special needs. We with a disabled person and a dog relaxed and had fun. All the staff did everything possible to make us feel good! Barring any unforeseen events, we will be back for the third year!

Serena B - Family holiday
15-07-2024

A pleasant holiday!

(translated with Google Translator) I want to share my personal experience of this magnificent place, especially in the pool. I spent most of the day
...
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Chiara Quartullo - 04-10-2023

A pleasant holiday!

(translated with Google Translator) I want to share my personal experience of this magnificent place, especially in the pool. I spent most of the day there because I'm not a lover of the sea. The swimming pool was well organized both with chairs and umbrellas and for the vending machines that make up for the bar. Well kept and clean place with polite and qualified staff. My sister also took a 10 lesson swimming course and we found absolute benefits. The hydromassage area is relaxing and pleasant. Highly recommended.

Chiara Quartullo - Family holiday
04-10-2023
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Dal mese di agosto 2023 la So.Ge.Camp. srl ha deciso di adottare un modello di organizzazione, gestione e controllo ex D. Lgs. 231 del 8 giugno 2001. Questa esigenza è nata principalmente dalla volontà di realizzare una maggior tutela dei propri lavoratori, aumentando i controlli sulla sicurezza e la formazione dei dipendenti.

Per contattare l'Organismo di Vigilanza (OdV), è possibile scrivere a odv231@vacanzespinnaker.it.

Scarica ai seguenti link il  Codice Etico , il  Modello di Organizzazione, Gestione e Controllo, l'  Informativa per i Fornitori.

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Marina Palmense - Via G. Campofiloni, 24 63900 (Fm) - IT
Tel. +39 0734 53412 - Fax +39 0734 53737
P.Iva 02188160440 - CIR 109006-CAM-00008 / CIN: IT109006B1XJXOXOW9
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